Shipping policy
How long does it take to get an item shipped?
On average, our customers receive their items within 7-14 business days. We are working hard to ensure your package arrives in a timely manner, even amidst shipping delays.
Please note that we have a processing time of 24-48 hours. Orders are not processed over the weekend, so any orders placed during that time will be processed on the following business day.
Thank you for your understanding, and we appreciate your patience!
FULFILLMENT & SHIPPING ORIGIN
Infuse works with both domestic and international fulfillment partners depending on product availability, inventory levels, and shipping demand. As a result, some orders may ship from warehouses outside of the United States.
Tracking updates may sometimes reflect international carrier routing before final delivery through USPS or local delivery partners.
By placing an order with Infuse, you acknowledge and agree that fulfillment location may vary depending on inventory availability and logistics operations.
MULTIPLE ITEMS ORDERED MAY COME IN SEPARATE PACKAGES
Orders containing multiple items may arrive in separate packages due to inventory and fulfillment logistics. Some items may ship from domestic warehouses while others may ship from international fulfillment partners.
Each shipment will receive its own tracking number and packages may arrive on different days.
If you have any questions about our shipping policies, times, or prices, feel free to contact us and we'll do our best to explain things or even help locate your packages if you've been waiting for too long or lose your tracking #.
RETURN & REFUND POLICY
Thanks for shopping with Infuse. If you are not entirely satisfied with your purchase, we're here to help.
RETURNS
Due to the nature of consumable supplement products, Infuse does not accept physical returns and all sales are considered final. Merchandise purchased on sale at this time are not eligible for return due to our shipment policies. However, customer satisfaction is important to us. If you experience an issue with your order, please contact our support team and we will do our best to assist you. Eligible orders may qualify for a refund or store credit in accordance with our satisfaction guarantee policies.
SHIPPING
At this time, due to international shipping and delivery backlog shipping times may vary from the times listed in checkout. We appreciate your understanding. Infuse is not responsible for delays in shipping and delivery that are outside its control. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Preorder Policy:
Thank you for your interest in our preorder items. Please note that we also have products that are available for preorder:
Kindly be aware that preorder items require additional processing time, as they are custom-made. We appreciate your patience and understanding as we meticulously craft each item to ensure the highest quality.
CONTACT US
If you have any questions about your item to us, contact us.
info@theinfusebrand.com