Shipping policy
SHIPPING & DELIVERY
How long does shipping take?
Most Infuse orders are delivered within the following estimated timeframes:
Standard Shipping: 5–8 business days
Express Shipping: 2–4 business days
Express orders are prioritized for faster processing and are generally delivered within 2–4 business days. In most cases, Express delivery should not exceed 5 business days unless there is an unexpected carrier, weather, holiday, or logistical delay.
Please note that delivery estimates are not guarantees. Once a package has been transferred to the shipping carrier, circumstances outside of Infuse's control may occasionally cause delays.
Order Processing
Express Shipping: Orders are typically processed and prepared for shipment within 1 business day.
Standard Shipping: Orders are typically processed and prepared for shipment within 1–2 business days.
Orders placed on weekends or holidays will begin processing on the following business day.
Business days are Monday through Friday and exclude major holidays.
FULFILLMENT & SHIPPING ORIGIN
Infuse works with fulfillment partners in Texas as well as overseas to help maintain product availability and efficiently fulfill customer orders.
The fulfillment location for your order may vary depending on the product purchased, current inventory levels, and shipping demand.
Because of this, tracking information may occasionally show international carrier routing or logistics updates before the package is transferred to USPS or another local delivery partner for final delivery.
The fulfillment location does not affect the authenticity of your Infuse products. All orders placed through our official website are fulfilled through authorized Infuse fulfillment partners.
MULTIPLE ITEMS MAY ARRIVE SEPARATELY
If your order contains multiple products, your items may occasionally be shipped in separate packages.
This can happen when products are stocked at different fulfillment locations or when separating shipments allows us to get part of your order to you faster.
If your order is shipped separately, each shipment may receive its own tracking number and packages may arrive on different days.
SHIPPING DELAYS
While we work hard to deliver orders within the estimated delivery windows above, occasional delays can occur due to circumstances outside of our control, including:
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Carrier delays
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Severe weather
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Holidays and periods of unusually high shipping volume
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Customs or international logistics delays
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Incorrect or incomplete shipping information
Tracking information may also take time to update between carrier facilities.
If your tracking has not updated for an extended period or your order appears to be significantly delayed, please contact our support team and we will help investigate the shipment.
Refund & Return Process
To request a refund or return:
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Contact our customer support team at info@theinfusebrand.com
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Include your order number and the reason for your request.
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If returning an unopened product, our support team will provide return instructions.
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If reporting a damaged, defective, or incorrect product, include clear photos showing the issue.
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Once an eligible return is received and inspected, or your refund request is otherwise approved, your refund will be processed within 3–5 business days.
Refunds are issued to the original payment method used to place the order.
Please allow additional time for your bank or payment provider to post the refund to your account.
PREORDERS
Certain products may occasionally be offered for preorder.
Preorder products have different processing and shipping timelines from in-stock products. Any estimated preorder shipping date will be displayed on the applicable product page or communicated at the time of purchase.
If your order contains both preorder and in-stock products, the items may be shipped separately.
CONTACT US
If you have questions about your order, tracking information, shipping status, or our policies, our support team is happy to help.
Email: info@theinfusebrand.com