Refund policy
Our 90-Day Guarantee
INFUSE offers a 90-Day Cellular Reset Guarantee on eligible first-time purchases. We stand behind the quality of our products and want you to feel confident giving them a fair try.
Refund eligibility and physical returns are handled separately as outlined below.
Refunds
Orders Canceled Before Fulfillment
If you contact us before your order has been fulfilled or shipped, we may cancel the order and issue a full refund.
Because our warehouse processes orders quickly, cancellation is not guaranteed once fulfillment has begun.
90-Day Satisfaction Guarantee
If you have opened and used an eligible product as directed and are not satisfied with your experience, contact us within 90 days of delivery.
Eligible purchases may qualify for a refund under our 90-Day Satisfaction Guarantee.
Original shipping charges are generally non-refundable.
Depending on the circumstances, INFUSE may issue a refund without requiring the opened product to be physically returned.
Unopened Products
Unopened and unused products may be returned within 90 days of delivery for a refund.
Products must be returned in their original, unopened condition.
Standard return shipping terms apply as described in the Returns section below.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, contact our support team as soon as possible.
We may request clear photographs of the product, packaging, and shipping materials so we can review the issue.
Once approved, we may provide a replacement, refund, store credit, or another appropriate resolution.
Returns
Standard Return Shipping
For approved physical returns, INFUSE provides a prepaid return shipping label for a flat $7 return fee.
The $7 return shipping fee will generally be deducted from your refund rather than charged separately.
Products must be returned using the instructions provided by our support team in order to qualify for a refund.
Complimentary Return Labels
In certain circumstances, INFUSE may choose to waive the $6 return shipping fee and provide a complimentary return label.
This may include situations involving individual health considerations, dietary concerns, sensitivities, product issues, financial hardship, or other circumstances reviewed by our customer support team.
Complimentary return shipping is offered at INFUSE's discretion and is not guaranteed.
Providing a complimentary return label or other courtesy exception on one order does not require INFUSE to provide the same exception on future orders.
Opened Products
Opened products generally do not need to be physically returned when a refund is approved under our 90-Day Satisfaction Guarantee unless our support team specifically requests otherwise.
If a return is required, our team will provide instructions before you send the product back.
Please do not mail products to us without first contacting customer support.
Items Not Eligible for Refund or Return
Refunds or returns are generally not available for:
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Requests Outside the Guarantee Period: Requests submitted more than 90 days after delivery.
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Free Gifts and Promotional Items: Complimentary products, gifts, bonuses, and promotional items have no refundable cash value.
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Digital Products: Digital products are generally non-refundable once delivered or accessed.
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Items Not Returned as Required: If our support team requires a physical return and the product is not returned according to the provided instructions, the refund may be denied.
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Abuse of the Guarantee: INFUSE reserves the right to limit or deny refunds in cases of suspected fraud, excessive refund requests, repeated abuse of promotional offers, or misuse of our refund policy.
Subscription Orders
Our 90-Day Satisfaction Guarantee applies to the initial qualifying purchase and does not automatically restart with each subscription renewal.
Subscription renewal orders are not automatically guaranteed a refund.
However, INFUSE may approve a refund, return, replacement, store credit, or other resolution for a subscription renewal at our discretion based on the individual circumstances.
Customers may cancel or modify their subscription before their next scheduled renewal to prevent future charges.
Please refer to our Subscription Cancellation Policy for complete subscription terms.
Delivery Address and Lost or Stolen Packages
Customers are responsible for providing a complete and accurate shipping address at checkout.
Once an order has been confirmed as delivered to the address provided at checkout, INFUSE is generally not responsible for packages that are subsequently lost, misplaced, or stolen.
If you are unable to locate a package marked as delivered, please contact the shipping carrier and our customer support team so we can help review the available delivery information.
Any replacement, refund, or reshipment for a package showing confirmed delivery is handled on a case-by-case basis.
How to Request a Refund or Return
To request assistance:
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Contact our customer support team at info@theinfusebrand.com.
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Include your order number and a brief explanation of your request.
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If the product is unopened and you would like to return it, our team will provide return instructions and, when applicable, a prepaid return label.
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If the product arrived damaged, defective, or incorrect, please include clear photographs showing the issue.
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If a physical return is required, send the product back using the return instructions provided by our team.
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Once an eligible return is received and inspected, or your refund is otherwise approved, INFUSE will process the refund within 3–5 business days.
Refunds are issued to the original payment method whenever possible.
Your bank or payment provider may require additional processing time before the refund appears on your account.
Discretionary Exceptions
We understand that every situation is different.
INFUSE reserves the right to make reasonable exceptions to this policy, including waiving return fees, providing complimentary return labels, issuing partial or full refunds, offering replacements, or providing store credit.
Any exception is made at INFUSE's discretion and does not modify the terms of this policy or guarantee the same resolution for another order.
Questions?
If you have questions about a refund, return, subscription, or order issue, please contact us at info@theinfusebrand.com or call us at 214-550-4845.